One of the honors of my professional life, in addition to leading nonprofits and working toward social justice, is teaching at the Glenn College of Public Affairs at The Ohio State University. The students are so earnest and bright! Every semester, and sometimes every week, a student tells a story and I answer, “that was a leadership decision.”
- A donor wants to control the programming; that’s a leadership decision.
- A Board member wants you to co-mingle grant money; that’s a leadership decision- and a teachable moment.
- A parent challenges a procedure; that’s a leadership decision.
How you react is the difference between an agency that flourishes and one that struggles.
Donors, community leaders and others may want your agency to go in a way that is contrary to your agency’s agreed upon strategic direction. (Saying no to those requests, alone, is worth the investment in a strategic plan.) They may want you to do something with their gift that is against your values. Their values may be contrary to your organizational values. They may not want you to go in the direction that the Board has set.
That is the beauty of a strategic plan. In addition to aligning the work of an agency and getting everyone on the same page working toward the same goals, it allows the CEO to say no. Or, if the opportunity is so fabulous that no is not the right answer, to bring the idea to the Board for their consideration. That, too, is a leadership decision.
It’s easy to say yes. Someone brings you something, you say yes. They go away happy. No, on the other hand, engenders the completely opposite reaction. It’s hard to say no. It’s also critical to your and your agency’s success.
Those are not even, or by a long shot, the only decisions you will make or the only people to whom you will say no. Here’s some more:
- A funder wants you to apply for a new grant. It’s a lot of money but it’s not exactly what your agency does. Do you say no? (Yes, you do.) Can you? (You can.) Do you follow the money? (No.)
- A staff member does something that is against the spirit of a policy (or the law) but not technically the letter of that policy (or the law).
- The Executive Board regularly makes decisions in lieu of the full Board, which very well may be codified in your by-laws. (I recommend that clause is only used in the case of emergency.) That, too, is a leadership decision and while it’s not your decision as the CEO, it’s totally your problem. Fix it.
Your Board members will be as aware of their role as the person who trained them, which may have been no one. If you want your Board to speak with one voice, to understand their role and the expectations of that role, to understand your role, and the responsibilities within each, you will have to train them.
You will get the Board you build; some might say (have said) you will get the Board you deserve. The nonprofit Board structure is an illustration in opposites. CEOs serve at the pleasure of their Board. Our Boards are intended to be representative of the community we serve. We want and need a diverse mix of Board members, with a diverse set of experiences, and a diverse set of skills, who have the time, talent and treasure to help us move our missions forward. It is also true that nonprofit CEOs – many of whom have spent our lives in this field and have advanced degrees, decades of experience working on the issues our agency exits to address, and significant knowledge of board process, nonprofit governance and the law – may be reporting to a group of people who have none of the above.
It’s why building your Board is so critical. You can get a lot done on sheer willpower and many nonprofit CEOs have, but your agency will be unstoppable when your Board is trained to their role and fulfilling that role.
Everyone has different goals and often different priorities. It’s why it’s so important to define both for an agency.
That’s the thing about leadership, whatever you allow, whatever you promote, whatever you support, overtly or implicitly, intentionally or accidentally, you own.
The other thing is this: you also own the decisions the people who report to you make. How you react afterward? That’s all you!
We all know that any day could be the day we quit or get fired. There’s still a job to do – and you’re in the chair. Decide wisely.
What’s your experience with leadership decisions? Do you have a story you can share? As always, I welcome your insight, feedback and experience. Please share your ideas or suggestions for blog topics and consider hitting the follow button to enter your email. A rising tide raises all boats.